Shipping Information
Our fulfillment center is closed on Saturdays, Sundays, and the following holidays:
- Thanksgiving
- Christmas Day
- New Year’s Day
- President's Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
Orders received during this period will be shipped on the next business day. We ship orders throughout the United States and to over 20 countries using various shipping services. For each package shipped, you will receive a confirmation email containing a tracking number. Orders with multiple items may arrive in several packages.
Allow 2-3 business days for all orders to leave the warehouse, except when express or premium delivery service is selected. Express or Premium orders received before 12:00PM ET will ship on the next business day. Please Note: The Met Opera is not responsible for delivery delays once an order is picked up by any of our delivery partners.
We currently do not ship to P.O. Boxes. This applies to domestic and international shipments.
You are responsible for entering a correct and complete shipping address. We will do our best to assist should a mistake occur but orders with incorrect shipping addresses will not be refunded.
Shipping and handling rates for the contiguous U.S. (for Alaska and Hawaii, add $9.00):
| Order Total | Standard | Premium | Express |
|---|---|---|---|
| Up to $50.00 | $10.95 | $25.00 | $60.00 |
| $50.01-$75.00 | $12.95 | $35.00 | $70.00 |
| $75.01-$100.00 | $13.95 | $35.00 | $70.00 |
| $100.01-$125.00 | $14.95 | $45.00 | $80.00 |
| $125.01-$150.00 | $15.95 | $45.00 | $80.00 |
| $150.01-$200.00 | $17.95 | $45.00 | $80.00 |
| $200 and Up | $19.95 | $55.00 | $95.00 |
Depending on the shipping method selected (Standard, Premium or Express), your order will be delivered between Monday-Friday and within the number of days outlined below.
Please note the following restrictions regarding Express delivery:
- We are not able to offer Saturday delivery.
- Express orders placed before noon ET on Friday will ship on Friday.
- Express orders placed on Friday (after noon ET), Saturday or Sunday ship on Monday.
STANDARD SHIPPING
Standard delivery provided by the Met Opera Shop ensures that your package will arrive within 5-10 business days after the initial date of the order. Orders placed after noon ET, on weekends or public holidays will be handled as if placed the following business day.
This service is provided for all the contiguous U.S. only. Orders placed to Hawaii and Alaska will accrue an additional $9.00 charge. Shipping surcharges apply to certain oversized items. Shipping costs may also be influenced by the size and weight of the product and by your location.
Please see Canada and other International Shipping rates below.
PREMIUM SHIPPING
Premium shipping is offered for delivery 2-3 business days after the initial date of the order. Orders must be placed by noon ET (excluding weekends and holidays) to be considered as placed on a given business day. Orders placed after noon ET, weekends or public holidays will be handled as if placed the following business day.
This service is provided for shipments within the contiguous U.S. only. Shipping surcharges apply to certain oversized items. Shipping costs may also be influenced by the weight of the product and by your location. If for any reason your order accrues additional charges, you will be contacted by a Customer Service Representative.
Premium Timetable (2-3 Business Days):
| Order by noon ET | Arrives by |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
| Saturday | Wednesday |
| Sunday | Wednesday |
EXPRESS SHIPPING
Express shipping is offered for delivery 1-2 business days after the initial date of the order. Valid orders must be shipped within the contiguous U.S. Orders must be placed by noon ET (excluding weekends and holidays) to be considered as placed on a given business day. Orders placed after noon ET, weekends or public holidays will be handled as if placed the following business day.
Shipping surcharges apply to certain oversized items. Shipping costs may also be influenced by the size and weight of the product and by your location. Extra charges will be incurred for overweight or multiple carton shipments. You will be contacted by a Customer Service Representative if for any reason your order accrues additional charges.
Express Timetable (1-2 Business Days):
| Order by noon ET | Arrives by |
|---|---|
| Monday | Tuesday |
| Tuesday | Wednesday |
| Wednesday | Thursday |
| Thursday | Friday |
| Friday | Monday |
| Saturday | Tuesday |
| Sunday | Tuesday |
INTERNATIONAL SHIPPING
Shipping rates for all international orders are calculated as flat fees:
Canadian Orders: $34.95
International Orders: $49.95
Orders that are shipped to countries outside of the United States will be subject to additional import taxes, customs duties, VAT and fees levied by the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient pays any additional charges for customs clearance. The Met Opera Shop will not refund shipments that are abandoned because recipient has refused the shipment or failed to pay all duties, fees, and taxes, or provided an incorrect shipping address on their order.
Customs policies vary widely from country to country. Please contact your local customs office for further information. Please note that customs clearance can cause delays beyond our original delivery estimates.
After placement of your order, most in-stock items will arrive within 11-24 business days provided there are no unforeseen delays in shipping or with Customs.
You will receive a tracking number when your order ships. Please note that shipping windows are estimates, and delivery dates cannot be guaranteed.
When filling in shipping information outside of the U.S., the Country field must be filled in along with the complete and correct address including Street, Street 2, City, Provence Number or Zip Code. We do not ship to PO Boxes.
Please note that we are currently unable to ship to the UK.
Effective January 1, 2021, the UK implemented new rules for goods imported into the UK. VAT (Value Added Tax) taxes have been imposed on all shipments to the UK and unfortunately, we are unable to comply with the new rules. We will continue to review our options and hope to be able to restore shipping to the UK again soon.
The Met Opera Shop ships to the following countries and territories:
- Australia
- Austria
- Belgium
- Canada
- Denmark
- Finland
- France
- Germany
- Hong Kong
- Iceland
- Republic of Ireland
- Italy
- Japan
- Mexico
- Netherlands
- New Zealand
- Norway
- Puerto Rico
- Spain
- Sweden
- Switzerland
- Guam
- U.S Virgin Islands
- American Samoa
- Northern Mariana Islands
Orders that are shipped to countries outside of the United States may be subject to additional import taxes, customs duties and fees levied by the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient pays any additional charges for customs clearance.
Customs policies vary widely from country to country. Please contact your local customs office for further information. Please note that customs clearance can cause delays beyond our original delivery estimates.
